[{"data":1,"prerenderedAt":170},["ShallowReactive",2],{"help-detail-zh-member-card-and-recharge":3},{"article":4,"articles":24,"availableLocales":168},{"id":5,"slug":6,"title":7,"summary":8,"categoryId":9,"category":10,"articleType":11,"locale":12,"clientKey":13,"roleKeys":14,"tags":15,"publishedAt":20,"updatedAt":21,"content":22,"seoTitle":7,"seoDescription":8,"relatedArticles":23},844122022350917,"member-card-and-recharge","会员开卡与充值","先查会员避免重复建档，再选卡类型开卡、按方案充值，收款后核对本金和赠金。",844122014490693,"会员管理",1,"zh-CN","cashier",[],[16,17,18,19],"会员","开卡","充值","储值卡",1788249679417,1791816088176,"## 一、先查会员，避免重复建档\n\n1. 点房态看板顶部的「开卡」或「会员充值」按钮，在「搜索会员」里输入姓名、手机号、卡号或会员 ID，点「搜索」。\n2. 找到了就直接用这位会员。显示“未找到匹配的会员”时，点「给 xxx 建档」新建。\n\n## 二、新建会员档案\n\n在「新增客户」窗口里：\n\n1. 必填项只有「手机号」（11 位）和「姓名」。可以用「先生 \u002F 女士」快速填写称呼。\n2. 其他资料可以以后再补，例如性别、生日、「营销顾问」、「介绍人」（老会员带来的新客）。\n3. 当场办卡的话，点「保存并开卡 →」；只建档不办卡，点「仅保存档案」。\n\n如果提示“会员已经存在”，点「打开详情」，直接用已有的档案。\n\n## 三、开卡\n\n在「会员开卡」窗口：\n\n1. 在右侧「选择卡片类型」里选卡。卡分三类：\n   - **储值卡**：先存钱，消费时从卡里扣。\n   - **打折卡**：消费时享受折扣。\n   - **次卡**：按次数使用项目。\n2. 填写「新卡信息」：\n   - 「卡号」：一般由系统自动生成，部分卡类型需要手动输入。\n   - 「支付密码」和「确认密码」：6 位数字，请客人自己输入。\n   - 挂账卡（协议单位用）：打开「挂账卡」，填写「挂账额度」和「挂账公司」。\n3. 储值卡在「充值设置」里选开卡金额：\n   - 「充值方案」：直接选门店设好的方案，例如“充 1000 送 200”。\n   - 「自由组合」：手动填写「充值金额」，系统会按门店规则自动算出「赠送金额」。\n   - 次卡和打折卡按模板售价收款，不能选充值方案。\n4. 在「推销员」里添加推销员，业绩会算给他们。分给几个人时，金额加起来要等于开卡金额。\n5. 核对「开卡账单」，选择支付方式，点“支付 ¥金额”。\n\n如果系统弹出「初始交易密码」，请当场告诉客人。**关掉窗口后就看不到了。**\n\n## 四、充值\n\n1. 点「会员充值」，搜索会员。会员有多张卡时，先选要充值的那张。\n2. 在「会员卡充值」窗口左侧核对「卡内余额」，以及其中的「本金」和「赠金」。\n3. 在右侧选「充值方案」或「自由组合」，选择推销员和支付方式。\n4. 点支付按钮，等待显示“充值成功”，点「完成」。小票会自动打印；打印失败时点「重新打印」。\n\n## 五、核对充值是否到账\n\n- 打开会员详情，在「资金明细」里查看这笔充值。\n- 「会员」→「资金明细」→「充值记录」：可以按时间查看所有充值，包括本金、赠金和卡余额。\n- 「报表」→「看板」→「充值账单」：需要补打小票时，在这里点「补打小票」。\n\n## 六、防止重复充值\n\n- 支付按钮在处理中会自动锁住。**不要连续点，也不要关闭窗口。**\n- 看到“收款结果未确认”时，先到「充值记录」核对这笔钱有没有到账，再决定要不要重新充值。**不要让客人再付一次钱。**\n- 如果提示“充值处理失败，收款已完成”，说明钱已经收了但没充进卡里。点「立即退款」退给客人，或者点「稍后处理」并马上联系店长。",[],[25,39,54,66,69,84,97,109,121,133,146,158],{"id":26,"slug":27,"title":28,"summary":29,"categoryId":30,"category":31,"articleType":11,"locale":12,"clientKey":13,"roleKeys":32,"tags":33,"publishedAt":20,"updatedAt":38},844122020585541,"open-room-and-tag","开房与开牌操作","在房态看板上开房，洗浴门店再给客人开手牌并带入房间，看懂房态颜色和常见提示。",844122011390021,"日常营业",[],[34,35,36,37],"开房","开牌","手牌","房态",1791816088145,{"id":40,"slug":41,"title":42,"summary":43,"categoryId":44,"category":45,"articleType":11,"locale":12,"clientKey":46,"roleKeys":47,"tags":48,"publishedAt":20,"updatedAt":53},844122019565637,"first-login","首次登录后先做什么","安装启动器、登录收银端、确认当前门店，并按顺序完成开业前的基础配置。",844122009968709,"快速入门",null,[],[49,50,51,52],"登录","安装","初始化","门店",1791816088084,{"id":55,"slug":56,"title":57,"summary":58,"categoryId":59,"category":60,"articleType":11,"locale":12,"clientKey":13,"roleKeys":61,"tags":62,"publishedAt":20,"updatedAt":65},844122020479045,"store-basic-settings","配置门店基础资料","在收银端「门店设置」里维护地址、电话和扎帐时间，并了解哪些资料只能由平台修改。",844122017591365,"系统设置",[],[52,63,64],"基础设置","扎帐时间",1791816088111,{"id":5,"slug":6,"title":7,"summary":8,"categoryId":9,"category":10,"articleType":11,"locale":12,"clientKey":13,"roleKeys":67,"tags":68,"publishedAt":20,"updatedAt":21},[],[16,17,18,19],{"id":70,"slug":71,"title":72,"summary":73,"categoryId":74,"category":75,"articleType":76,"locale":12,"clientKey":46,"roleKeys":77,"tags":78,"publishedAt":20,"updatedAt":83},844122022404165,"business-reports","查看经营报表","在收银端、商家平台和手机 APP 查看营业数据，了解营业日口径，排查数字对不上的原因。",844122019266629,"报表与排查",0,[],[79,80,81,82],"报表","经营分析","营业日","对账",1791816088206,{"id":85,"slug":86,"title":87,"summary":88,"categoryId":30,"category":31,"articleType":11,"locale":12,"clientKey":13,"roleKeys":89,"tags":90,"publishedAt":20,"updatedAt":96},844122020606021,"dispatch-and-clock-in","派钟与上钟操作","在「调派技师」里用点钟或轮钟安排技师，技师开始服务时在收银端或技师端报钟上钟。",[],[91,92,93,94,95],"派钟","点钟","轮钟","上钟","技师",1791816088153,{"id":98,"slug":99,"title":100,"summary":101,"categoryId":59,"category":60,"articleType":11,"locale":12,"clientKey":46,"roleKeys":102,"tags":103,"publishedAt":20,"updatedAt":108},844122020507717,"room-settings","设置房间资料","先建楼层和房间类型，再逐间录入房间编号、床位和设备信息，最后到房态看板核对。",[],[104,105,106,107],"房间","楼层","房间类型","营业准备",1791816088118,{"id":110,"slug":111,"title":112,"summary":113,"categoryId":30,"category":31,"articleType":11,"locale":12,"clientKey":13,"roleKeys":114,"tags":115,"publishedAt":20,"updatedAt":120},844122020753477,"extend-and-clock-out","加钟与下钟操作","服务中按客人要求加钟，服务结束后下钟；下错了可以撤销下钟，避免重复操作。",[],[116,117,118,119],"加钟","下钟","撤销下钟","服务",1791816088160,{"id":122,"slug":123,"title":124,"summary":125,"categoryId":59,"category":60,"articleType":11,"locale":12,"clientKey":46,"roleKeys":126,"tags":127,"publishedAt":20,"updatedAt":132},844122020536389,"project-settings","设置服务项目","录入服务项目的价格、时长、提成和可服务技师，再录入商品，保证开单时价格准确。",[],[128,129,130,131],"项目","商品","价格","提成",1791816088126,{"id":134,"slug":135,"title":136,"summary":137,"categoryId":30,"category":31,"articleType":11,"locale":12,"clientKey":13,"roleKeys":138,"tags":139,"publishedAt":20,"updatedAt":145},844122022314053,"order-and-checkout","点单与结账操作","给房间下商品单，在「收银结账」里核对消费、选择优惠和支付方式完成收款，并处理收款异常。",[],[140,141,142,143,144],"点单","结账","收款","优惠","退房",1791816088167,{"id":147,"slug":148,"title":149,"summary":150,"categoryId":59,"category":60,"articleType":11,"locale":12,"clientKey":13,"roleKeys":151,"tags":152,"publishedAt":20,"updatedAt":157},844122020560965,"employee-permissions","配置员工账号与权限","先建角色，再录入员工和技师（手机号即登录账号），按岗位分配功能和数据权限，离职及时停用。",[],[153,95,154,155,156],"员工","角色","权限","账号",1791816088136,{"id":159,"slug":160,"title":161,"summary":162,"categoryId":30,"category":31,"articleType":11,"locale":12,"clientKey":13,"roleKeys":163,"tags":164,"publishedAt":20,"updatedAt":167},844122022375493,"shift-handover","完成交接班","核对系统现金与实缴现金，选择接班人，交班并打印交班单，用交接班汇总复核本班数据。",[],[165,82,166],"交接班","现金",1791816088199,[169],"zh",1793011625762]