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如果客人有预约，右侧「预约信息」会列出来，可以搜索姓名、电话或技师。找到对应预约后点「入客」，就能把预约带入这间房。\n4. 点「开房」。看到“开房成功”后，房卡变成「进客」。\n\n开房时不需要选会员。客人是会员的话，打开这间房的消费详情，在“会员 · 未绑定”处点「绑定」，或者结账时再查找会员。\n\n## 二、洗浴门店：开手牌\n\n**客人先领手牌、暂时不进房：**\n\n1. 切到「手牌」看板，左键点击一个空闲手牌（或右键选「开牌」）。\n2. 在「开牌」窗口确认「手牌号」，需要的话填写备注，点「个人开牌」。\n3. 客人要进房时，右键这个手牌，选「手牌进房」，在“选择房间 - 手牌 号”里选好房间，点「确认进房」。\n\n**客人已经开了房，再把手牌带进去：**\n\n1. 在房卡上右键选「手牌进房」，或在消费详情里点「手牌进房」。\n2. 在“选择手牌进入 房号”里输入手牌号快速查找，可以多选（同行几位客人一起进房）。右侧「当前在房」会显示房内已有的手牌。\n3. 点「确认进房」，提示“N 个手牌已进房”。\n\n如果这间房设置了「绑定商品」，开房时会要求“选择手牌（开房后绑定商品消费会挂到此手牌）”，选好后点「确定开房」。\n\n## 常见提示与处理\n\n- **“房间当前是 X 状态，无法开房”**：这间房上一单还没结束，或者是脏房、维修房。先处理完上一单，或清洁后再开。**不要换一间房重复开同一批客人。**\n- **“手牌正在使用中”**：这个手牌上一位客人还没退牌。核对实物手牌，换一个空闲手牌。\n- **“当前没有可用的手牌（空闲或已开未进房）”**：手牌都在用，先给已离场的客人退牌。\n- 房态需要手动调整时（如设为维修房），右键房卡选「房态设置」，再选「设为空闲 \u002F 设为脏房 \u002F 设为维修房 \u002F 设为休息房」。",[24,37,49,62],{"id":25,"slug":26,"title":27,"summary":28,"categoryId":9,"category":10,"articleType":11,"locale":12,"clientKey":13,"roleKeys":29,"tags":30,"publishedAt":20,"updatedAt":36},844122020606021,"dispatch-and-clock-in","派钟与上钟操作","在「调派技师」里用点钟或轮钟安排技师，技师开始服务时在收银端或技师端报钟上钟。",[],[31,32,33,34,35],"派钟","点钟","轮钟","上钟","技师",1791816088153,{"id":38,"slug":39,"title":40,"summary":41,"categoryId":9,"category":10,"articleType":11,"locale":12,"clientKey":13,"roleKeys":42,"tags":43,"publishedAt":20,"updatedAt":48},844122020753477,"extend-and-clock-out","加钟与下钟操作","服务中按客人要求加钟，服务结束后下钟；下错了可以撤销下钟，避免重复操作。",[],[44,45,46,47],"加钟","下钟","撤销下钟","服务",1791816088160,{"id":50,"slug":51,"title":52,"summary":53,"categoryId":9,"category":10,"articleType":11,"locale":12,"clientKey":13,"roleKeys":54,"tags":55,"publishedAt":20,"updatedAt":61},844122022314053,"order-and-checkout","点单与结账操作","给房间下商品单，在「收银结账」里核对消费、选择优惠和支付方式完成收款，并处理收款异常。",[],[56,57,58,59,60],"点单","结账","收款","优惠","退房",1791816088167,{"id":63,"slug":64,"title":65,"summary":66,"categoryId":9,"category":10,"articleType":11,"locale":12,"clientKey":13,"roleKeys":67,"tags":68,"publishedAt":20,"updatedAt":72},844122022375493,"shift-handover","完成交接班","核对系统现金与实缴现金，选择接班人，交班并打印交班单，用交接班汇总复核本班数据。",[],[69,70,71],"交接班","对账","现金",1791816088199,[74,77,92,104,118,132,135,147,150,162,165,177],{"id":5,"slug":6,"title":7,"summary":8,"categoryId":9,"category":10,"articleType":11,"locale":12,"clientKey":13,"roleKeys":75,"tags":76,"publishedAt":20,"updatedAt":21},[],[16,17,18,19],{"id":78,"slug":79,"title":80,"summary":81,"categoryId":82,"category":83,"articleType":11,"locale":12,"clientKey":84,"roleKeys":85,"tags":86,"publishedAt":20,"updatedAt":91},844122019565637,"first-login","首次登录后先做什么","安装启动器、登录收银端、确认当前门店，并按顺序完成开业前的基础配置。",844122009968709,"快速入门",null,[],[87,88,89,90],"登录","安装","初始化","门店",1791816088084,{"id":93,"slug":94,"title":95,"summary":96,"categoryId":97,"category":98,"articleType":11,"locale":12,"clientKey":13,"roleKeys":99,"tags":100,"publishedAt":20,"updatedAt":103},844122020479045,"store-basic-settings","配置门店基础资料","在收银端「门店设置」里维护地址、电话和扎帐时间，并了解哪些资料只能由平台修改。",844122017591365,"系统设置",[],[90,101,102],"基础设置","扎帐时间",1791816088111,{"id":105,"slug":106,"title":107,"summary":108,"categoryId":109,"category":110,"articleType":11,"locale":12,"clientKey":13,"roleKeys":111,"tags":112,"publishedAt":20,"updatedAt":117},844122022350917,"member-card-and-recharge","会员开卡与充值","先查会员避免重复建档，再选卡类型开卡、按方案充值，收款后核对本金和赠金。",844122014490693,"会员管理",[],[113,114,115,116],"会员","开卡","充值","储值卡",1791816088176,{"id":119,"slug":120,"title":121,"summary":122,"categoryId":123,"category":124,"articleType":125,"locale":12,"clientKey":84,"roleKeys":126,"tags":127,"publishedAt":20,"updatedAt":131},844122022404165,"business-reports","查看经营报表","在收银端、商家平台和手机 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