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\u002F 已结 \u002F 待结”。逐项和客人确认项目、技师、钟数和商品。\n2. 客人是会员的话，在「会员信息」里输入手机号、姓名或编号查找，也可以扫会员码。找不到时可以点「去建档」，现场办卡请看《会员开卡与充值》。\n3. 选择优惠：「请选择折扣方案」、会员折扣、团购券、项目券、抹零等。也可以选中单项后「打折」「赠单」「改价」「退单」。改价、赠单等操作要有对应权限。\n4. 核对底部的「应收金额」「抵扣金额」「实收金额」。\n\n结账前可以点「预打账单」，打一张账单给客人核对。\n\n## 四、选择支付方式并收款\n\n1. 在「支付方式」里选择客人**实际的付款方式**，例如现金、微信、支付宝、会员卡、美团、抖音。可选的方式以门店配置为准。\n2. 用会员卡支付时，需要客人输入交易密码，或验证短信。一张卡余额不够时可以「多卡支付」。\n3. 团购券点「点击扫码验券」，核验成功后自动抵扣。\n4. 按钮文字会随收款情况变化：\n   - “收银结账（待收：¥X）”：钱还没收够，按钮不能点；\n   - “收银结账（找零：¥X）”：按这个金额给客人找零。\n5. 点「收银结账」，等待显示“收款成功”，核对订单号、实付金额和收款方式后点「完成」。\n\n收款完成后，结账小票会自动发到门店设置的打印机。\n\n## 五、结账后的房间\n\n账全部结清后，系统会**自动退房**：\n\n- 门店开启了自动清房：房间直接变「空闲」。\n- 没有开启：房间变「脏房」。打扫完后左键房卡，点「开始清房」→「清房完成」，房间恢复「空闲」。\n\n## 六、收款没有成功怎么办\n\n**最重要的一条：没确认收款结果之前，不要让客人再付一次钱。**\n\n- **“系统正在处理交易，请勿关闭窗口”**：耐心等待。\n- **“网络异常，正在重试…网络恢复后自动继续”**：不用操作，网络恢复后会自动继续。\n- **“收款结果未确认”**：如果客人已经付了款，点「查询收款结果」；需要先接待别人的话，点“先关闭窗口”，之后重新打开结账，系统会自动接回这一单。\n- **“顾客没有完成付款，这笔收款已退回待收款”**：关闭窗口，重新结账即可。\n- **“这笔收款异常待处理”**：请有「收款异常恢复」权限的人员点「恢复收款」。\n- 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